Effective Date: 12 May 2025
Last Updated: 12 May 2025
Our Commitment to Accessibility
At P4Health, we believe that health optimisation should be accessible to everyone. We are committed to ensuring our digital platforms are accessible to people of all abilities, including those with disabilities affecting vision, hearing, mobility, or cognitive function.
We strive to create an inclusive experience that follows the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognised best practices for digital accessibility.
Accessibility Features
Our website includes the following features to enhance accessibility:
- Text Alternatives: We provide text alternatives for non-text content like images
- Keyboard Navigation: All functionality is available via keyboard navigation
- Readable Content: We use clear, simple language and readable fonts with adequate colour contrast
- Predictable Navigation: Our site follows consistent, predictable patterns of navigation and functionality
- Input Assistance: Forms include clear labels and error identification
- Compatibility: Our site is designed to work with assistive technologies
Technology & Standards
We work to maintain compatibility with:
- Common screen readers (including JAWS, NVDA, and VoiceOver)
- Speech recognition software
- Screen magnification tools
- Various web browsers and operating systems
Our development process incorporates accessibility testing, and we continually work to improve our compliance with WCAG 2.1 Level AA guidelines.
Known Limitations
While we strive for full accessibility, we acknowledge certain limitations in our current implementation:
- Some older PDF documents may not be fully accessible
- Certain third-party integrations may have accessibility limitations outside our control
- Some interactive features in our dashboard may present challenges with certain assistive technologies
We are actively working to address these limitations and improve accessibility across all areas of our platform.
Feedback & Assistance
We welcome your feedback on the accessibility of the P4Health website and platforms. If you encounter accessibility barriers or would like to request specific accommodations:
Email: accessibility@p4health.com.au
Subject Line: Accessibility Feedback
Response Time: We aim to respond within 2 business days
Please provide:
- The nature of the accessibility issue
- The web page or feature where you encountered the issue
- Your contact information
- Any assistive technology you use (if relevant)
Accommodations & Support
If you have difficulty accessing any content or functionality on our website, we are here to help:
- We can provide information in alternative formats upon request
- Our customer service team is trained to assist users with disabilities
- We offer extended support sessions for users who need additional assistance navigating our platform
Ongoing Improvements
Accessibility is an ongoing journey. We are committed to:
- Regular accessibility audits of our digital platforms
- Incorporating accessibility feedback into our development roadmap
- Training our team on digital accessibility best practices
- Staying current with evolving accessibility standards
Thank you for being part of the P4Health community. We value your participation and are committed to providing an accessible experience for all users.
