Terms & Conditions

Effective Date: 12 May 2025
Last Updated: 12 May 2025

Acceptance of Terms
By accessing or using the P4Health website ("Site"), services, or purchasing products from us, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use our Site or services.

Continued use of our Site constitutes ongoing acceptance of any updated terms. We will notify users of material changes via email or prominent site notice.

Key Definitions

• P4Health ("we," "us," "our"): P4 Health Pty Ltd, ABN: 65166782314, registered in Queensland, Australia.
• User ("you," "your"): Any person who accesses or uses our Site or services.
• Services: Testing kits, dashboard access, subscriptions, and platform features.
• Content: Text, images, data, and other materials displayed on our Site.
• Personal Information: Information about an identified individual or an individual who is reasonably identifiable.

Use of This Site
You agree to use this Site lawfully and respectfully. You must not:

• Use bots, scrapers, or automated systems to interact with the site
• Attempt to reverse engineer, access restricted areas, or damage our infrastructure
• Post harmful, abusive, or misleading content in community areas (where applicable)
• Impersonate others or misrepresent your affiliation
• Attempt to access or modify other users' data

We reserve the right to suspend or terminate access to users who violate these conditions.

Medical Disclaimer
P4Health provides general wellness tools and insights for educational purposes only. We do not provide medical advice, diagnosis, or treatment. No doctor-patient relationship is formed through use of our services.

Some of our tests and tools are not approved as diagnostic devices by the TGA. Always consult a qualified health professional before acting on health data.

If you experience concerning symptoms or receive test results that might suggest a health issue, consult a healthcare professional immediately. P4Health is not a substitute for professional medical care.

Privacy and Data Protection

Your privacy matters to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

• Only collecting personal information by lawful and fair means
• Taking reasonable steps to protect your personal information
• Providing you with access to your personal information upon request
• Only using your personal information for the purpose it was collected

You have rights to access, correct, and request deletion of your personal information as detailed in our Privacy Policy.

Account Management and Security

While your test kit is supplied by P4Health, your sample will be analysed by a third-party laboratory, with whom you form a direct relationship upon submission.

Account Creation

When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details.

Account Security

You are responsible for keeping your login details secure. You must:

• Not share your account or access credentials
• Notify us immediately of any unauthorised use of your account
• Ensure you log out from shared devices

Account Termination

You may close your account at any time by contacting support@p4health.com.au. Upon account closure:

• You will lose access to subscription features (if applicable)
• Your data will be handled as described in our Privacy Policy
• You may request deletion of personal information subject to our legal retention requirements

We reserve the right to suspend or delete inactive or abusive accounts

Product Availability & Pricing
We aim to keep listings up-to-date, but cannot guarantee product availability or freedom from errors.

• All prices are in AUD and include GST unless otherwise noted
• Orders may be cancelled or refunded if pricing or stock errors occur
• Backordered items will be dispatched when restocked; we will inform you of delays

Intellectual Property
All content on this Site is owned by or licensed to P4Health. This includes text, graphics, logos, and software.

• You may not copy, reproduce, distribute, or modify any content without permission
• If you post content on our platform, you grant us a royalty-free, worldwide licence to use and share it in relation to our services
• Trademarked names (e.g., P4Health) may not be used without written consent

User-Generated Content

If you submit content to our community forums or other interactive areas:

• You retain ownership of your content
• You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute your content
• You are solely responsible for the content you submit
• We reserve the right to remove content that violates these Terms

Community Guidelines

If you participate in our community platform:

• Treat others with respect and courtesy
• Do not share medical advice or present yourself as a healthcare professional unless properly qualified
• Do not share personal identifiable information of others
• Respect the privacy and experiences of other community members
• Do not promote products, services, or websites without permission

P4Health moderators may remove content or restrict access for users who violate these guidelines. Detailed community guidelines are available on our community platform.

Limitation of Liability
To the extent permitted by law:

• We do not guarantee accuracy or completeness of information
• We are not liable for indirect, incidental, or consequential damages
• Our total liability for any claim will not exceed the amount you paid for the product or service
• You agree to indemnify us from any claim arising from your misuse of the platform

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law

Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including natural disasters, supply chain disruptions, or regulatory changes.

Governing Law
These Terms are governed by the laws of Queensland, Australia. Disputes will be subject to the exclusive jurisdiction of the courts in Queensland.

Dispute Resolution
We encourage you to contact us first. If a dispute arises:

1. You agree to notify us in writing of the nature of the dispute
2. Both parties will attempt good-faith resolution within 30 days
3. If unresolved, either party may pursue legal remedies
4. Nothing in this section prevents either party from seeking urgent injunctive relief

Severability
If any part of these Terms is found unenforceable, the remainder shall remain in full force and effect.

Modifications to Terms
We may update these Terms from time to time. The current version will always be available on our Site. Material changes will be communicated via email or notice on your dashboard.

Entire Agreement
These Terms, together with our Privacy Policy, Returns & Refund Policy, and Subscription Terms (if applicable) constitute the full agreement between you and P4Health and supersede any prior agreements.

Electronic Communications
By using our Site, you consent to receive communications electronically, including notices, policies, and updates.

Contact Us
If you have questions or concerns about these Terms: 

Email: support@p4health.com.auSupport hours: 9am–5pm AEST, Monday to Friday